Garrett Cleaning Services LLC ("Garrett Cleaning Services," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit garrettcleaningservices.com or engage our residential and commercial cleaning services (collectively, the "Services").
By accessing or using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information"). Categories include:
- Contact details: Name, business name, email address, and phone number when you inquire about or schedule our Services — including through the contact form on this website.
- Service information: The address of the home or business to be cleaned, access instructions, scheduling preferences, and notes about the work you request.
- Billing information: Billing address and payment details for clients (payment processing may be handled by third-party providers).
- Internet activity: IP address, browser type, device information, and pages visited, collected automatically through server logs and our content delivery provider.
Contact-form submissions (name, business, phone, email, and your message) are logged on our secure server and delivered to us by email so we can respond to you.
We do not intentionally collect sensitive personal information (e.g., health, racial/ethnic origin, biometric data).
2. How We Collect Your Information
- Directly from you: When you call, email, submit the contact form, or speak with us during a walkthrough or service visit.
- Automatically: Through server logs, cookies, and similar technologies when you visit our website (see our Cookie Policy).
3. How We Use Your Information
- To provide, schedule, and perform cleaning services, including walkthroughs, quotes, and recurring programs.
- To respond to inquiries and communicate about appointments, scope, and billing.
- To secure and monitor our website and systems.
- To comply with legal obligations, enforce our Terms of Service, prevent fraud, and protect rights and safety.
4. How We Share Your Information
- Service providers: Vendors who perform functions on our behalf (e.g., website hosting, content delivery and security via Cloudflare, email delivery) under appropriate data protection obligations.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
- Legal requirements: To comply with court orders, subpoenas, or government requests.
- With your consent: Or at your direction.
We do not sell Personal Information.
5. Data Retention
We retain Personal Information only as long as necessary for the purposes outlined above, to comply with legal obligations, resolve disputes, and enforce agreements. Client service records are retained for the duration of the engagement and a reasonable period afterward.
6. Cookies and Tracking Technologies
Our website uses only minimal cookies — primarily security cookies set by our content delivery provider. See our Cookie Policy for details. You can manage preferences through your browser settings.
7. Your Rights and Choices
Depending on your location, you may have rights including:
- Access, correction, deletion, or portability of your data.
- Opt-out of certain processing.
- Non-discrimination for exercising your rights.
To exercise your rights, contact us at [email protected].
8. Data Security
We implement reasonable administrative, technical, and physical safeguards (encryption in transit, access controls, secured servers) to protect Personal Information. Keys and access instructions entrusted to us for service visits are handled with strict care. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect Personal Information from children. If we learn we have collected such data, we will delete it promptly.
10. International Transfers
Garrett Cleaning Services is based in the United States and serves the Opelika, Alabama area. If you are outside the U.S., your data may be transferred to and processed in the U.S.
11. Changes to This Privacy Policy
We may update this Policy from time to time. The "Last updated" date at the top indicates changes. Continued use of the Services after changes constitutes acceptance.
12. Contact Us
For questions, requests, or complaints about this Privacy Policy:
Garrett Cleaning Services LLC
25 Lee Rd 446, Opelika, AL 36804
Phone: (334) 707-5312
Email: [email protected]